Planet Air Sports

Overall a great place, 99% of employees are great , good customer service, just one rude rotten apple but the rest were great. Lots of fun for the family, I’ll definitely go back again.

Planet Air is a lot of fun. The food tastes great and the dining area is spacious. Reason for the low stars is due to the owner Alberto Zafran. He is the rudest most repugnant individual to be in charge of this place. One of the food attendants was taking my order and explaining the options when he rudely interrupted and started insulting her in front of everyone waiting to order. I told him there was no need to treat the server that way and he told me if I didn’t like it, I could leave. Only reason I didn’t pick up and went was because I was here celebrating my 2 daughters birthdays and had over 25 family members join us. Apparently, This is not the first time he does it. Other relatives have been here a couple of times and they said it never fails. He’s made other servers cry because of his nasty insults. It’s unacceptable behavior. My kids had an amazing time. It’s a family friendly place but this man needs to be put in his place once and for all.
All in all the place is great and the rest of the staff is friendly. Alberto is just a despicable human being. I really hope I never have to interact with him ever again.

Absolutely INCREDIBLE place! Great customer service, clean, fun for all ages, great food options! You can tell this place has excellent management! Will be back many times!

We recently had a birthday party at planet air. Everything about this place spells fun. From the food to the customer service by the host To the amount of attractions they offer. I definitely was impressed with this place. The reason for one star is because of the horrible interaction with the manager Albert. From the time we arrived he was very rude. He tried on multiple occasions to have us hurry up and purchase more food for our party, most of which hadn’t gotten to the venue yet. We attempted to add more decorations to the party room, as he saw where the decorations were being placed he immediately stopped the progress in a very aggressive way and began to get very argumentative. This Person has no customer service etiquette whatsoever. I would love to come back to this establishment, but not if he’s part of the leadership.

My husband and I booked a one-hour semi-private ski lesson in preparation for an upcoming trip to Colorado after discovering this location actually had a ski simulator. It turned out to be an amazing experience. My husband hasn’t skied in 40+ years and I’ve never been on skis. It is a lot harder than it looks, but our instructor, Ruben was very knowledgeable and so patient. By the end of the session, I knew the basics. We were both really impressed and amazed that we could take lessons in South Florida.