T-Mobile

I visited this store yesterday at noon and I was very pleased with my experience.
The sales representative named Mark was extremely helpful, knowledgeable and with a great attitude! I purchased my new IPhone 11 PRO , a case, a screen protector and changed my plan. He also help me by explaining to me the new features of my new phone. I wish more sales agents were like him.

the worse experience in a T-Mobile store. 25 minutes to verify my account to exchange the screen protector thatI purchase in another T-Mobile store…. now I have to remember exactly when I bought it…. they keep me waiting saying that only the manager can fin that specific receipt…. after 35 minutes waiting I left

Freddy S knows nothing about how to deal with a customer. Horrible customer service. You shouldn’t have that kind of employees in your company if you want to have a competitive customer service! If I could give 0 stars I would.

If I could give this location 0 stars I would. My husband and I went in for upgrades, and we were taken care of by a woman that did not know much. The manager left to the back room and she kept going back and forth to ask him questions. This took about 30 minutes and when he finally came out, he told us they could not help us if we needed to transfer information to the new phone because they had to close by 9pm, otherwise the alarm goes off. To top it off, we wanted the Xs max and the S10 plus, and they were going to charge us more down payment than my online offer. They only lowered it when I mentioned it. I left with no phones and a poor excuse. I would never go back there and I will write to corporate for the terrible customer service.

Great customer service and great people that work there well recommended