United States Postal Service

The lady’s sign was out for lunch for 30 mins. Been standing here an hr. Full of people. 3rd day in a row coming here to pick up to package marked NSL when my building has maximum security and a package room with Luxer One lockers and all. This Pick up area is Only open 8-4. So I have to come on my lunch break for pick up. Because the driver was too lazy to walk the package/locker room in my building.

My package was sent to this post office by mistake and has been there for over a month without being forwarded on to the correct address! There have been repeated attempts to get them to take care of this, but with no results. How hard is it to pick up the package and route it back to where it belongs?

Tracking info never matches with the actual location of the package. Carrier always states that item couldn’t be delivered due to business being closed but my business is a hotel and it’s open 24/7… tracking # states that item is ready for pick up and when I get there to pick it up they tell me is out on delivery. I wait for carrier at my business and he tells me he doesn’t have the package…. this is so disrespectful for the costumers and clients like me that run an online business. I will not be using usps anymore and will urge my clients and suppliers to use another method for shipping since no one wants to be responsible for their actions.

Worst customer service ever. Near USPS closing at 2 pm advised me to visit this location as they were open until 4pm. Online hours reflected closing at 3 pm, and I arrived at 2:25 pm. They were of course closed. Three staff were visibly present, and in trying to see if there were any other locations open nearby since the online hours didn’t match the store hours, I tried to ask and they completely ignored me. Three people inside, they just shook their head, ignored me, walked away, and did nothing to at least help point me in the right direction. Stood there for five minutes and taking a gamble to A third location now, let’s hope it is actually open since you can’t trust online hours. But at least some courtesy would have been greatly appreciated.

Despite they only do passport with appointments I arrived here and they helped me with my situation, the lady was really nice and helpful.