COACH

On Saturday, I went to the Coach store at Dolphin Mall to get my purse fixed. When I entered the store, I approached a manager (short blondish hair) and explained that my purse was damaged, but I didnt have the reciept. She explained that the warranty only covered the hardware, that leather was not covered, without a receipt they couldnt help and they couldnt look up customers, because their system had changed. She walked away and left me standing with my daughter without further assistance. I proceeded to make the line and the cashier who lack the English language, stated the same. I attempted to look for the receipt online but I couldnt find it. I moved over and asked the cashier for the Coach customer service number. I contacted the customer service line and within 5 minutes the receipt was sent to the store via email. I was so upset over this whole incident. I explained to another manager (long brownish hair) the ordeal and asked why didn’t a manager assist me with the process. Where is the customer service and professionalism? I regularly shop at Coach and I explained to them that I rather spend the gas to travel to Florida City Coach, then coming to this store again. I then asked for the store manager ( Cindy Carleo), but she couldn’t speak with me because busy on the phone. I was brought a business card to call her later. When I asked for the District Manager name, I was advised she was out of the country and the store manager couldnt advise the name. I then proceeded to call customer service number again, where I was provided wirh the name of the District Manager. A little assistance goes a long way. I will not be bringing my business to this store.

Was assisted At the register by an employee by the name of Noeli. Very rude lady. When our turn came, my 13 year old daughter went up to the register. I called my daughter back “No, honey. She hasn’t called us yet.” I looked at Noeli and said “I’m sorry, you haven’t called us right?” She looked at me annoyed, gave me a half smile and looked down not even answering me. I said “excuse me, are you ready for us?” She said yeah and looked annoyed. I asked her for her name and wrote it down. When our transaction was over, she didn’t even excuse herself. She just ran over to her supervisor by the name of George. By the time I got to George, and explained the situation, he just looked at me with a blank face and didn’t say a word. It was obvious Noeli had given him another story. What a terrible atmosphere and terrible service

After receiving my receipt thru email, I realized she had given me the wrong name too. Her name is Yuliana. Terrible person.

All entire staff was amazing. Prices were great. Will always return to shop there.

Always great sales at the Dolphin outlet.

Got a nice discounted purse and wallet. Boyfriend got a belt. Very nice selections. The staff was a little slow but were able to bring out more purses of the kind I was interested in. Would visit again.