Banfield Pet Hospital

Terrible service, they told me my appointment wasn’t made when I was outside and its because they got 2 emergencies and decided to cancel my appointment, and also didn’t let me get vitamins my dog has been taking for 3 years and it’s in our account history

Go to mirramar banfield better, the best service

Amazing service and care for my pets! I have 3. I was so happy that this location has opened in Doral and want to let you know that all the staff is amazing. Feeling so happy 😀 to have their service and I appreciate how they take care of my pets. Doctor 👨‍⚕️ take the time to learn what is happening with my pets.

PLEASE TAKE A MINUTE AND READ THIS FOR YOUR PET’S SAKE. I BEG YOU.
My experience at this place was terrible. The attention is horrible and the diagnosis was even worse. I went with my nine month dog for swollen mammary glands and without exploring any other possible diagnosis, I was told my dog wouldn’t make it pass the night. Obviously, I was very alarmed and agreed to do everything we could to figure out what was wrong with her. They did a bunch of tests on her, which all came back negative or inconclusive since the vet wasn’t able to properly understand a radiography. I was told to go to an ER because my dog needed more serious medical care that couldn’t be provided at a vet office. Even though they “care about your dog”, they kept me in the room for 3 hours instead of sending me straight to the ER for a recommended possible emergency surgery. I had to finally step out of the room to get someone to discharge us. When I was paying, I had to ask for famous referral for the ER and after I had already left, they called me and I had to come back to pick up some medicines they had forgotten to give me.
The way they handled the situation was so out of touch. As a pet owner, hearing a diagnosis like that is devastating on its own. But the staff made it even worse by being so insensitive. The way they were talking about it was so careless and indifferent. If this weren’t enough, the medical examination provided was so vague. As I mentioned, they ordered a bunch of tests and the results were so inconclusive and they didn’t even tried to give me an actual diagnosis. Yet, they sent me to an ER and didn’t hesitate for a second to tell me that she was going to die. Again, without a proper diagnosis or even a close one. I spent over 600 dollars at the vet and went to a different doctor. At the other office, the doctor told me my dog was fine and was having a false pregnancy. In 30 minutes, without any tests or any medicines, West Flagger provided me with the same diagnostic. It took Doral 3 days to give me a final diagnosis, along with blood work, radiography, eco and a possible emergency surgery.

I had a surgery scheduled for my dog and my parents dropped him this morning at 7:30 am and almost at 5pm the Dr. called me to said that surgery was not done. At 5pm. What a unprofessional that they called me without a real solution. The excuse was that they were trying to call to Hialeah location to schedule a surgery there (without my authorization btw) and nobody answer. First: what kind of hospital do not answer the phone (It could be an emergency)? Second: You can not try to schedule a surgery or another process in another location if you don’t ask first for my opinion to see for example that location works for me. But the doctor was at the phone saying: I don’t know what to say. Really? The rest of the staff very nice. But what a dissapoitnment experience. Why the surgery was not possible? Because nobody at the whole hospital was able to set up the catheter. Of course that I’m going to find another place after this.

The employees are super nice the place is new and well organized and clean.The vet was amazing and so was the nurse.not expensive and they treat your dog like angel me and my dog loved the place. 100% recommended by me