Firestone Complete Auto Care

April 16,2020 I came to Firestone 11:45 am I was greeted by Noel and his customer service was great , listen to my concerns with my car and gave me his advice . This is my second time here and he always helps me. Love the service and I didn’t have to wait long in line or the service. Will definitely keep coming back for tires, oils change etc…

I called prior to arriving at the location to ask if there was a wait. I was told no and to just come in they can get me right in for my tire change. I arrived 5-7 min after calling. At check in I asked how long it would be and was told 1.5-2hrs once they get it in a bay. (Which I was still under the influence would be right away) I felt like that 1.5-2hrs was a long time for a tire change but didn’t push it. I left the location and came back 30min later to see my car still not in a bay. I then asked what the expected wait time would be and mentioned how I was told there would be no wait on the phone. Richard went into the bays to check. I was shown a truck they were about to get out and was told they would start on my vehicle as soon as they got it out. I watched the truck pull out and waited with as much patience as possible as another 35 min passed with my car still not in a bay. I asked what the delay was and could not be given an answer… I stated that if they can’t start soon I would need to leave. Richard went to check and got yelled at by a woman who I believe was named Diana. This worker appeared to be doing very little work and constantly looking at her cell phone. After an hour and 25 min they finally started working on my car. Had I not been given misinformation, from multiple people and multiple times I would not have come in on this day as I had somewhere to be. Very poor customer service..

This review may be a bit neutral due to the holiday season however, prior to coming into the shop I called ahead of time around 12:15pm or so to prepare with an appointment ahead of time. I was told there aren’t any appointments made and the wait would be about 2 hours. When I made it to the shop, I was advised they’re completely booked with cars and the wait would be 5+ hours. Again, it’s probably due to holiday season but a warning with accurate details regarding wait time and appointment status would have saved me a lot of time especially since it’s only for an oil change. This will most likely be the last time I consider Firestone unless it’s my last option as my previous experience mix with this one is unsatisfactory.

I would give 0 stars if I could. Terrible service, worst customer service. I waited 2 and half hours for a tyre flat repair, at first the lady saw the tyre she told me it was ok they would do it in around 1 hour… Finally around 8pm, they pull the car in and the mechanic said he couln’td do it, because “the damage was too close to the edge of the tyre” and the poliza of them is not to do it, they wanted me to buy a new tyre, but mine is just 10000 miles old. I asked, Why the first person who saw the damage at 5:30pm when I arrived didn’t told me about it?? Not quality on this location at all

Complete garbage. The person on the front desk has no customer service skills and bad attitude. If you have a problem dealing with customers face to face get another job. Don’t waste your time visit g this location.