Sally Beauty

I had a very bad experience shopping here. They do not help the customer and do not know how to resolve issues with coupons and the computer. They do not know what customer service is! As a nail tech me and my coworkers have had the same bad experience in this store and will not be shopping there again.

Horrible experience. Will not be shopping here again.

I have shopped at Sally Beauty supply for many years and have never had such a horrible experience. Lately the staff has been very unprofessional and not helpful at all, including the manager. I got a coupon on my email address and tried using it at the store and there seemed to be an issue with scanning the coupon. The cashier did not know how to use the system and called the manager that said ” I don’t know why they send these coupons if they don’t work.” Instead of fixing my issue and giving me my discount she blamed the computer. Another customer next to me on the same day was also having issues getting help from the staff. She wanted to find out if there was a product available in another Sally beauty supply and when she asked the worker to help her the worker told her that the computer would not allow her to look up the phone number for the other Sally and that she could not help her. It seems to be a pattern of unprofessional behavior, lack of customer service, and completely horrible work ethic from the workers as well as the management.

It is 7:45pm and there hours are until 8pm. Second time this happens and I was actually going to spend about $50 on their products. Always closing earlier and never work until the closing time.

It is 5:48 pm on New Years and they are closed when their hours and sign says close at 6 PM