Sally Beauty

Te atienden bien pero no saben mucho cuando le preguntas algo ..me an vendido 3 diferentes tinte cada ves que voy y es la misma rais no entiendo porque

Management staff need RE-TRAINING about their corporate return policy. A few days ago I purchased a defective blow drier using my rewards card. When i attempt to return it, they shut me down with “cannot make refunds without a receipt”. I calmly stated that #1, i dont need the cash but i need to return the defective item and get whatever refund method applies based on their policy. And #2, their return policy is both online and behind their receipt. I was told my the manager on duty today May 18 at 5pm that all management to district made CLEAR they will not accept refunds with no receipt/ no exceptions. Hum? I asked if this is a franchise to make their own rules (at this point i am clearly upset since some hair drier CAN BE DEFECTIVE and most are not cheap.) And the manager on duty said, she is just taking care of her job. Which I totally sympathize but as a customer I AM TRUSTING their policy and they can conveniently change it. Long story- short, after waiting and refusing to move until I get this situation resolved, they called another manager from another store (the one that says she was going on vacation tomorrow) and she “authorized” the refund with a store credit JUST LIKE THE POLICY SAYS. But their pride was too big to tell me in my face: “We will do the exception … just for you.” I was not flattered. I just waste my time for something could’ve been done at the beginning.

Great Service!

Very good option to buy beauty articles

The staff here were super friendly and more than helpful!! They also stocked more of my favorite product line than any other location!! in fact, they showed me some products under the line I didn’t know about. The products is called Shea Moisture and has no sulfates or chemicals in it, great stuff!! Also, although I’m trying to learn more Spanish, I just barely get by.. This staff could speak English and helped me very genuinely, not as though I was a bother!!