Amscot – The Money Superstore

My first time to Amscot , I was very satisfied, Ronald was very professional and very nice, I recommended this specific store.

I usually don’t write reviews, this is probably my first one EVER. But I thought it was necessary to warn other customers about how horrible this place is. I walked in to ask a question about the possible payment options for a cash advance. Jessika, was unable to answer this question because I wasn’t the owner of the account I was inquiring. She seemed to be bothered, and gave me a nasty attitude after I continued to try to get an answer from her. I understand that they can’t give me the details of the account, but as a general question they should be able to address it. She has zero manners and definitely no proper customer service training.

Just got off the phone with Jessica (strong Spanish accent) answered the phone with a horrible attitude. I ignored her lack of manners but when I made a simple mistake about the 1st of August falling on a Thursday she replied “I don’t know what calendar you’re looking at” when she could have simply said I’m sorry mam I believe you are mistaken. Anything else would have been acceptable. Don’t know what’s wrong with her or why she’s in a bad mood but that doesn’t give her the right to be rude and slick to customers of company that is paying her. Positive employee attitude goes a long way. Please help Jessica learn some manners or have her take attitude management classes because she clearly can’t handle a task as simple as answering the phone. 😳

They are not open 24 hours. But when they open they are busy. They Help you out quickly though. They don’t let you stand around and wait, they continuously ask what they can help you with and accurately help you to the best of their ability.

the staff are rude and when want to do a cash advance or make any changes to your details. treat you as that one was to steal and begin to be nonsense questions as if they were the fbi to a your taking all the requirements that the company requires. 0 star feedback i don’t recommend !!!!