Dr. Francisco E. Cruz-Pachano, MD

The ONLY reason I leave 4 stars instead of 5 is the wait time. I had to wait over an hour to be seen. Not a fan of that. BUT, Dr. Cruz and his staff (my nurse Crystal) were nice, friendly, and made me feel super comfortable and at ease throughout the whole process, which every woman knows, can be quite uncomfortable. 👍🏻👍🏻👍🏻👍🏻

Horrible mi gente! Horrible lo que estás personas hacer en su oficina. Si ustedes no tiene mucha información de ellos , esta oficina de ginecología es “famosa” por atender a celebridades , aparecer en Telemundo y Univisión y tratar influenciadores.

No soy famosa , no tengo el dinero out of pocket que estos descarados le sacan a las celebridades. Mi caso es uno de los muchos que después de mi experiencia sigo escuchando de parte de muchas de mis compañeras de trabajo y sus amistades.

TE VAN A SACAR DINERO así sea inventándose hasta una bacteria falsa o enfermedad. En mi caso me hicieron un ultrasonido que yo sabía que mi seguro no cubría y el cual les había dicho que chequearan con mi seguro ANTES de hacérmelo. Chequearon con el seguro , y la asistente del doctor Cruz me reconfirm a que si estaba cubierto. Cuando salí , nos contaron $300 dólares por un ultrasonido que todo 5minutos. Los doctores son parte de este fiasco de sus administradores , y lo peor es que hacen que el paciente sea el responsable. Luego te dicen que ellos están proveyendo un servicio , como si no le estuviesen cobrando al seguro por la visita. Mi gente , personas con tanta falta de integridad y valores hay que reportarla. Piénsalo dos veces antes de someter tu cuerpo y baby en las manos de mentirosos y la dores cómo estás personas. Deberían de tener vergüenza de administrar una oficina tan mal. Terrible! Horrible servicio y cuidado con pacientes.

This is by far the most unprofessional, disrespectful, and selfish doctor and medical staff I have ever witnessed. I first called his office in Doral when I was 15 weeks pregnant to see this doctor. I was told to take my records which I did. When arriving to the office it was closed due to a power outage which I never was called or informed about. When I called the office the next day they blamed the Mercy office for not calling me. They rescheduled my appointment and asked for more records I took multiple trips back and fourth not being able to see the doctor because they told me in their Doral office how once they had the missing reports the doctor would see me. I asked if everything so far with my paperwork looked good and they said yes that I was only missing an OBG panel which my previous doctor never ordered for me and they were aware of this information, they say they understood and gave me another appointment for Francisco cruz to see me. I spent almost 2 months in this process calling the office almost every day and some days not being able to get in contact with them due to them not picking up. I received different answers from different people. Had records fax multiple times even from my previous pregnancy. I am not a high risk pregnancy. if they knew the doctor would not see me why keep me back and fourth with appointments and asking for paperwork they already had. After being given another appointment for the 3rd of September they cancelled on me because of hurricane Dorian. The Doral office said they would call me to reschedule. A week after I had to call in because no one called me. After calling multiple times I finally received an answer from Nelia saying they needed another ultrasound I had already taken to the and had the ultrasound office email to her directly. I called again to verify they had received my report once again and they told me the doctor had decided he wasn’t going to take my case. When I asked why? Specially after having me for 2 months with appointments scheduled to see him since everything was fine. They said they didn’t have an answer it was just a decision the doctor made. I am so upset about this because this is so irresponsible both from the doctor and the medical staff. I am pregnant and my blood pressure has risen from the lack of care and communication. It is unreliable to me the way these doctors don’t care about patients and either do their staff. I even completed paperwork with them all for nothing! I saw so many good reviews about this doctor and was so excited to have him monitor my pregnancy and deliver my baby. But all I experienced was lack of professionalism, care, and ethic. I feel so sorry for any other pregnant women that has to experience this, no doctor should work like this.

I love this office, Dr. Pachano and his staff are extremely competent, considerate and looking forward to you being attended 100%. I’m very happy to take care of him.

Dr. Cruz Pachano is definitely one of the best doctors in Miami. Super kind and benevolent. He is the type of doctor that always keeps a calm smile on his face and treats you with so much respect and kindness that infuses you with so much positivism and peace of mind at the same time; that even your worries will seem to fly away. He is the type of doctor that, as soon as you meet with him, will make you feel secure and in very good hands. Love him. He is great!