Airport Brick & Stone Inc

Amazing Travertine deck. I highly recommend Luis and his team, the attention to detail from start to completion was amazing, pricing was great as well

Hired them on Monday and they were finished on Wednesday. They matched our existing brick perfectly and leveled our patio beautifully. Highly recommend.

We had the pleasure of working with Airport Brick and were more than satisfied with the results. Highly recommend. Luis, the owner, was very professional. All permits pulled ( and we live in the Gables!). This action alone is tedious and time consuming. As a business owner myself I am well aware of the fact that unfortunately not every customer has a positive experience, as hard as we try, and again unfortunately these are the ones most likely to post. This is why we are more than happy to post a positive review.

Unfortunately we had the misfortune of engaging Airport Brick & Stone to install our driveway and walkways. We received a supposed lifetime guarantee from the owner, we have been literally been following up with him for years to come a repair issues with the installation. After months of not responding he randomly arrives and makes promises and then we do not hear from him again for months.

During installation we made it clear that the front gate needed adequate clearance to open and close, which almost immediately was an issue. We were left with the gate pulling up bricks and having holes due to bricks being dislocated. Pieces of our hurricane netting that protected our front door were removed and never reinstalled post installation despite promises to the contrary. At one point we were left without a way to hang our net during a hurricane watch. One of our walkways has collapsed outright again, zero action, bricks twisting, etc., etc.

We started out feeling that the owner was reasonable, likeable and afterwards we realized there was zero intention to stand behind his promises. He tells you he is a great guy constantly but our experience is to the contrary. Ironically I came across his advertisements when looking at ways to repair the walkway myself. Our front gate also finally broke due to constantly catching on the bricks installed underneath.

Do yourself a big favor and find another vendor to do your installations, you will be happier for it.

At first, we had great reviews for Luis, the owner. After a bad fall on our front steps, my husband called him to install old Chicago brick to replace the slippery stairs we had leading up to the front door, in addition to our entire driveway. He had the best deal and said his company strived on great customer service. Luis would even show up to watch his crew work and observed the job. He stated that if anything went wrong to call him and he will make sure to fix it. We took him up on that statement and that is when things began to go south. A couple of days after the job was completed a few of our steps began to come loose.

Luis had men came back to add more concrete to keep it in place and add more sand to the steps and driveway because it had a ton of space in between.
This time they made a complete mess of concrete all over the rest of the bricks. The crew did not cover the step leading to the door (leaving the original tile) Luis said they would come back to fix it with a thinner brick .

We have a huge gap between the sidewalk leading up to the steps and the steps showing the old tile that was there before we even moved into the house.

Since the job has been finished ( August) Luis has avoided all my husbands phone calls and text requesting to fix the issues he promised to fix. IF he does answer, he says ” yes we will be there this weekend to fix”and does not show up at all. I am extremely disappointed and feel cheated by this company. Something that was supposed to be an investment in our home and so beautiful turned out to be a complete horror story. DO NOT recommend this company. (Gave him two stars because he started out great)

UPDATE 11/19/19
After seeing my review Luis finally came and resolved the problem. My steps now have grout to hold them together like it should.