Artefacto Doral

Buying the furniture from this company has been a nightmare. To avoid the delivery fee that is 5% of the total value of the purchase ($$$$), I hired another company and I went personally to pick up the order. One of the pieces was defective and the packing slip sent to the warehouse was incorrect. More than 45 minutes of waiting and no solution from the administration. I had to leave without completing the order. When I requested the refund for the pieces that I could not collect and that now, I do not want to buy from them due to all the inconveniences caused, the answer from Artefacto was that the company does not have another authorized signature than the owner, who is traveling and nobody knows when he will be back. The refund will be processed when owner gets town. Three weeks later and I am still waiting to get my money back and finish this transaction. What a shame that the customer service behind such beautiful designs is so terrible. I really just want to close this transaction and don’t buy nothing from them anymore.

Comprar con esta compania ha sido una pesadilla. Para evitar el delivery fee que es el 5% del valor total de la compra($$$$), contrate a otra compania y fui personalmente a recoger la orden al warehouse . Una de las piezas estaba defectuosas y la orden enviada al warehouse incorrecta. Mas de 45 minutos de espera y ninguna solución de parte de la administración. Tuve que regresarme con la orden incompleta. Cuando solicite el retorno de dinero por las piezas que no pude recoger y que ahora no deseo comprar por todos los inconveniente causados la respuesta de Artefacto es que la compania no tiene otra firma autorizada que no sea el dueño que esta de viaje y no se sabe cuando regresa. El refund sera procesado cuando el regrese. Tres semanas después y aun no consigo recoger mi dinero y terminar los inconvenientes. Que pena que el customer service detrás de tan bonitos diseños sea tan terrible. La gestión de la vendedora por satisfacer la necesidad de su cliente muy pobre. Realmente solo quiero cerrar esta transacción y no tener que regresar mas.

Great selection. Nice people

nice

It’s a cool store and they’re very atencious! All furniture is amazing!

Unique, rustic, elegant furniture!