Diamonette Party Rental

Pretty much anything you might need for a party delivery, set up, knock down pick up even overnight pick up. They work well with caterers.

Great product supply and Service.

Veronica at Diamonette Party Rental was very easy to work with. She responded quickly to emails and answered any and all questions. She was flexible with additions and changes to rental. Rental items were delivered as promised. Would recommend.

Very Large Selection with Helpful Friendly Staff. It was perfect for My Niece Graduation from University of Miami Yay! Do Not try to return on Sundays.

I just used Diamonette Party Rental for my wedding and I could not have been more disappointed. I am very organized and efficient and placed my order months before the Big Day!
Firstly when originally placing the order and paying way in advance they charged my card for 3 other orders and I had to call in to get that reimbursed. How you make such a mistake in taking someones credit card and applying it to other customer orders, I do not know but it’s baffling.
On the day of my wedding, they arrived with a smaller than ordered dance floor letting me know that their sales person Veronica had apparently made a mistake in selling me a size they never actually had. I think if you are a company the size of Diamonette that you would the days BEFORE an event review the customers invoice and make sure all these items are available and not let them show up the day of with an incomplete or incorrect order. When bringing this to their attention, instead of problem solving they were arrogant and disrespectful and told us it was our problem, that there was nothing they could do. My husband who is a problem solver was able to get us a dance floor (on a Sunday) for the wedding on short notice, not even being his field but being a person that can make things happen which I would expect from any CEO of a company.
Also when we tried to reach out to the CEO after the wedding we were told he would call us back and never did and had to call a second time to finally get him on the phone. Instead of being accommodating and reimbursing us for their dance floor that we never used or offering to cover the other dance floor that we had to get the day of, they just did not care at all to make it up.
If I could give a negative star for them I would, customer service is the worst and just all around disorganized and arrogant.
You are better of going to Imperial Party Rental that are slightly higher priced but better in customer service and ability to deliver what was expected.