Enterprise Rent-A-Car

My family and i rent cars from Enterprise at various locations and this is by far one of the worst. The first car we were given smelled horribly of cigarettes (i know its not their fault but they didn’t even bother trying to mask it) after complaining enough about it because i wasn’t going to put my baby in a car with that strong of a scent, they finally gave us a different car. The second car was great but unfortunately we left a pair of sunglasses in there and the representative called us to notify us but to my surprise when i showed up to collect… the glasses were nowhere to be found. She didn’t even bother to properly look “we have new staff and no one remembers any glasses. We cant find them and if they’re there i cant see them” was the managers literal response. I wasn’t even allowed to look for them myself as i know what they obviously looked like. If you want terrible customer service and a guarantee of your items stolen then this is a great place for you

So I call in advance to confirm a reservation for
Friday thinking that enterprise could be reliable only to be advised in a nonchalant attitude that they can not meet the expectation that the car I reserved in which I am calling 5 days in advance will be available. There’s a reason I’m calling to confirm. This is the problem with customer service and not really caring about making things happen. People have a story and a need for a service in which we are paying for. There’s no need to advise without being worried for that consumer that they’re most likely not be able to fulfill an expectation that supposedly is available on their website and we’re calling just to confirm it will be available 5 days in advance. Needless to say I’m not sure if it’s enterprise or the employee Sabrina whom just doesn’t care but unfortunately I cancelled my reading which brought me to this review. Fortunately we live in such a large city that we can go to any other company and just like we go to another company they may gain another customer and I’m just any other customer. But that’s the problem with people. They forget that we’re human beings and not just another financial transaction or one less call to take. I just hate that we can’t just be nice and help one another even if I am paying for a service.

I’ve heard bad stories about enterprise rent a cars but when I needed a car and fast I found this place and they were able to help me out. From the friendly staff to the availability of the vehicle. Great overall

Amazing customer service! They really took care of me, removed a nail from my tire, did it quickly and professionally! Highly recommended this location. Young and talented individuals.

B+ | Not a bad experience, but could’ve done without the hidden fees. If being 24 requires additional money let that be known upfront. Received a very fuel efficient loaner. Fair expressiveness.
Edit: Subsequent experiences were better than the first, the customer service is empowering at this location.