Massage Envy

I have had many massages here and today I had Conchita. By far the best massage experience I have had!!! I walked in barely able to hold my body up and she got to the root of the problem.

I love my massage today !!!! Victoria is the best!!! Coming back very soon … xoxo

Terrible customer service!!! I’ve been a member for many years and I’ve had to cancel appointments due to emergencies that have come up and I always get charged for cancelling the same day.. today I had 2 appointments @ 2 and they canceled at 1:57 said their therapist had an emergency… they did not offer any incentives for my time… their customer service is the worst I’ve seen in my time as a member…

Relaxing massage that leaves you tense when it’s time to pay !

Extremely disappointed and disgusted with this place. I called to schedule an appointment for my boyfriend and I at which time I inquired about the price and was told it would be $55 per person.I provided my cellphone number (out of state) and my card number. We arrived for our appointment and was asked to complete a survey at which time I asked the receptionist if I needed to provide my address since it was out of state she replied no not at the moment. Fast forward to the end of the massage, we arrive at the counter to pay I handed her my card and ID and was THEN informed that because we were from out of state it would be $95 per person. Yes an additional $40 per person . At no point (while booking the appointment or completing the survey) were we ever informed of this upcharge. This disclaimer is not posted on their website or anywhere inside their business. You would think that because this is a practice of the establishment that they would make it clear prior to you booking/ confirming your appointment.
I have called several times and left messages for a manager who never seems to be there. I have also written emails and nothing from no one. I am in the process of disputing the charge with my bank.

If you are planning on visiting a location and you are from out of state I would recommend Groupon. It’s always cheaper.

Nice place!