Petco

Products I am looking for are available. Good customer service. Employees are knowledgeable and always willing to assist.

Staff was very helpful and friendly. When there was a mistake in a Guinea pig starter kit they were quick to resolve the issue. Very impressed!

Price match? I was over charged on kitten milk $24.99 twice and online it said 13.99 (11.00 plus tax difference on each) I bought two. I went back to the store and they said no returns or exchange call customer service for refund of difference. What happen To their price match? Customer Service? Looks like it’s a rip off to The people during this pandemic and price gouging! This happened on 4/17/2020 today is 4/26/2020 And still no phone call from them and much less an email of response! What a disgrace after 2 hours with them on the phone. I will shop at PET SUPERMARKET instead.

well i normally shop at your competition but lately they have put in place extreme measures due to covid 19….like you can not get into the store to buy the food…..you have to tell them what you wanted and they bring it to you. in my case i like to see what i am buying and not always buy the same thing….so even do i like and i appreciate business and people in general to be careful and protect themselves and others from this contagious disease i found this to be out of line. i went to your store found good prices and the people there very friendly and knowledgeable. thank you!! i will continue shopping at you store.

Today my wife dropped our Dog Lola for a scheduled 2pm appointment. The Groomer > said that it “will be a long time.” At no time did the groomer > indicate that it would be 6.5 hrs before she began the grooming. Our dog was left in a cage for over 6 hours and when my wife showed up at 7:15pm « Genevieve » said that she wasn’t ready and never said that Lola had not even been started on. Take note Petco closes at 9pm. Lola was dropped off at 2PM for an appointment and was not started on until 8’30pm!! When questioned if the dog had urinated in 6.5 hrs , > answered that the dog had urinated in her cage.

My wife spoke with the store manager at 8:30pm to voice her concerns. When confronted « Genevieve » had an attitude to and gave an excuse that her management overbooked to many appointments.

Genevieve was instructed at the time of drop off of the contact phone number. Then at 8:48pm > called me because she couldn’t find my wife’s phone number. When I questioned her about this unacceptable time frame, > hung up the phone on me.

NOTE THAT LOLA WAS DROPPED OFF AT 2PM AND HAD NOT BEGUN BEING GROOMED UNTIL 8:30PM AS WITNESSED BY MY WIFE. AT APPROXIMATELY 8:48PM , LOLAS GROOMING WAS COMPLETE. TOTAL OF 18 MINUTES RUSH JOB.

This rush job was the worst! > was instructed by my wife not to shorten the length of Lola’s ears. > chopped off Lola’s ears to an inappropriate short length. Lola’s entire cut including tail is uneven. Looks like a HATCHET JOB that took 18 MINUTES.

« Genevieve A. » shouldn’t be grooming any animals ever. SHE WAS UNTHOUGHTFUL AND LACKED THE COMMON SENSE TO NOTIFY THE DOG OWNER OF AN EXTENDED DELAY. SHE WAS UNAPOLOGETIC. SHE IS AN UNSKILLED GROOMER.

Lolas has been going to Petco Doral for over 2 yrs and this has never happened. Be sure that every dog owner in Doral and Instagram will hear about this.