Porcelanosa Miami – Tiles, Kitchen and Bathroom

If your looking for the worst customer service after they take your money, This is the place for you! I remodeled my entire home and it was a nightmare dealing with everyone except one individual who would assume accountability for the entire company/team including management and would try to help within the given means. The “managers” play the role but are entry level employees with tenure, title and zero concern. The only way to get internal errors resolved was calling/emailing Home office in NJ continuously until resolved. Never got a call or email reply from Home Office BUT they would resolve somehow and my request regarding their mistakes would be filled without “extra cost”. Also know, they will up sell you and try to charge you for everything unlike other companies in South Florida (some “free” items are at the discretion of the Sales person). FYI the 40% off twice a year is a sham. They mark up ridiculously and then you actually pay full price. In a world where Brand means everything don’t be fooled by the beauty of the show room and products, there a dime a dozen, better brands, and other companies that are cost effective, high end, and beautiful if you take the time. In retrospect, I easily over spent/charged $20K but the real loss was the aggravation and frustration of dealing with incompetency. Think Twice and good luck with your remodel!

The place is impressive but reallyyyyyyy expensive

Best place around!! They have the cleanest bathrooms I’ve ever seen!!

Absolutely worst customer service I have experienced! Buyer beware! Not only did they failed to comply with their promise to deliver goods by an extra 6 weeks after I was asked to pay in full, didn’t return calls after multiple attempts, was forced to travel another extra 40 miles to return goods instead of accepting them at store where I did the purchasing, was forced to accept a store credit despite their policy of providing options of a refund, when all this was presented to their manager (Oscar) all the did was present it like they were doing me a favor!

Great professional and friendly staff that go out of their way to make you feel comfortable. Highly recommend a visit if you are planning to do any work in your home.