Right at Home

As an out of state person finding the correct company to take care of my Mom was frightening and confusing. Right at Home worked with me in many different ways. One of the things I liked the most was their phone service. Mary was on the other end most of the time and she was heaven sent. Impeccable service. The people scheduled to arrive at my Mom’s home were ALWAYS on time (I know, because we had cameras in her home and outside her front door). They always treated my mom like if they were family. At the end of the day that’s what we are looking for, and organized company that can be there with our loved ones and let them feel cared for. Communication with this company was key and they always worked with me to make sure Mom had everything she needed or went everywhere she needed to go. If you are looking for in home care, don’t pass them up.

Right at Home was “right on time” in providing the transportation to the hospital facility, support during my stay for the surgical procedure, and the subsequent transportation home and the ensuing home care; All in spite of the fact that none of the details of these various aspects of surgical care could be predicted in advance in terms of level and length of care needed, and the actual timing of the events.
The procedure was an outpatient surgery but complications due to various risk factors might have resulted in a longer hospital stay and/or unforeseen home care requirements.
On the day prior to the surgery, the assigned nursing aide contacted me by telephone to introduce their self and to confirm the next morning’s schedule; and as plans so often go, later that same day I was contacted by the surgical coordinators and informed that the time of the early morning surgery had been moved back even earlier by one hour. This was no problem for the compassionate and understanding Right at Home nursing aide – picking me up at my home and transporting me to the hospital literally in the middle of the night.
All of these uncertainties were accurately and fairly taken into account in the initial care contract I signed with Right at Home to provide nursing aid’s staffing services.
I am very well pleased by the outcome of my care by Right at Home and I fully realize the importance of their service during surgical and other medical procedures planning.

My wife Ms. Jordan had to have a procedure done in Miami on the 09th of August. She is able to handle most pain and blood, but she needed someone to transport her to and from the surgery center. She reached out to Mr. Charles Anderson from Right at Home and received information from their facility on the same day requested. Their prices are competitive and their service is exceptional.

About a week before surgery, Mary (Mr. Charles coordinator) reaches out to my wife via email and via phone to find out exact details regarding surgery date. Because the surgery center schedules surgery the day before my wife didn’t have much details, but Mary was patient in obtaining the details.

My home health aid Latorria (I hope that’s right) was incredible, personable, and reliable. She was early picking me up, she dropped off my prescriptions for me so that they could be ready when I left surgery. Following the surgery, she drove smoothly to the pharmacy and hotel where I am staying at. If you have a way that I can leave a review, please let me know because your service was beyond what I expected. I kindly thank you and am so appreciative.

I cannot say enough about Right At Home – Miami. They were fantastic in taking care of my step-mother after losing my father this past December. Charles Anderson (Director) is professional yet personable and Laura, Aurora and Mariela (the nurses/caretakers) were far and away the most caring and lovely ladies you could hope for! Since I live in New Jersey, I was worried about who would take care of my step-mother until I found a more permanent solution and was referred to Right at Home by Amy McLoughlin from A Place for Mom. Within a week of meeting Charles (who came to the hospital to meet with me) we had Laura during the night shift and Aurora during the day and my step-mother LOVED them!

Right at Home has been amazing! My parents have used other agencies and have been so disappointed in their service. We are all so happy we switched to Right at Home. They answer the phone 24 hours a day and have been so helpful with our long term care insurance. I highly recommend them.