Shell

Bad customer service.
Cashier says the restroom is not in service.
Never come back again.

why do they charge more if you pay with card?

Horrendous customer service. Got the gas with the car wash. The car wash malfunctioned. I went inside to speak with the cashier, she proceeds to tell me that i didn’t purchase it. I then show her the receipt that clearly shows that i did. After that, a load of excuses start flowing out of her and whoever is working there with her on how only their manager can resolve this issue.

I said call the manager and they respond “no it’s his day off” what??? Are you kidding me? What owner/manager takes a day off without having someone qualified to resolve these types of issues.

I finally convince her to call the manager. She “dials” the number (so far the vibe i got from this lady is that she could care less about anyone’s issue with this gas station) holds the phone to her ear for about 10-15 seconds…. then says “great, he has his phone turned off” really??????? If his phone was off, it would’ve gone to v.mail immediately not ring then go to v.mail.

I didn’t want my money back. It was a measly $8. I just wanted what i paid for. But the fact that this lady amd the other worker tried to dismiss me immediately and continued to do so shows me what kind of people work here and the type of priority that the owner/manager places on customer service. ZERO! 0! NADA! ZILCH! ABUNDANTLY ABSENT!

Is this Shell in general? Is this how Shell teaches and instructs anyone and everyone running one of their stations? Is this what you call quality control? Is this the quality and standard that Shell has set? The bar is too low and people like me trip over it every day, while we pay for a service we never gotten and the refusal to make right by a customer.

Yes, I understand that there are several or maybe a multitude of people who try to pull a fast one and get their money back or getting more things for free to manipulate or take advantage of these kind of situations. That is not me and i guarantee it is not like that for all the othe 1 star rating reviews that i read shortly after my experience.

The place itself and the food is great but there’s one BIG problem… If you walk in there even for 5 seconds you become impregnated with that fritanga smell that makes you reek like burnt oil for hours unless you shower and change your clothes… That is the only reason as to why I always try to avoid this gas station and recommend everyone I know to stay away from it

New owners really fixed up the place. They are always cleaning the grounds outside and improving the store. They are really trying to do it right. Check it out when you can