Southeastern Freight Lines

They call me 4 months after shipping something looking for more money because they said something weighed too much. Why should weighing something they are shipping be my responsibility?

Terrible Customer Service!!!

I have been waiting for a response for months and still NOTHING has been resolved! None of their employees have knowledge of what they’re doing or saying!! GO SOMEWHERE ELSE WHERE YOUR BUSINESS WILL BE APPRECIATED. Thank me later!

The absolute worst terminal I’ve ever dealt with. WORST customer service I’ve received, not by one but THREE people. They make this company look terrible and by the looks of it I’m not the only one that thinks so.
Save your time and money and look for somebody else, completely not worth it. It’s been months of aggravation and stress trying to deal with people who are obviously just there to cash a paycheck and not do their job right. Never again.

The worst of the worst. No customer service at all. You can call them and the phone rings, rings, and the song ring, ring my bell. If you schedule a pick up on-line wait few days until they pick up. When a Miami dispatch answer, AND IF HE/SHE ANSWERS is to tell you that the driver will be 30 – 45 minutes late. Which means he will not make it. Try Averitt Express, much better company.

I recently had Hurricane damage to my patio. To prepare for Thanksgiving, I ordered replacement panels for my patio roof. The company that provides these panels rolls them into a tube shape and wraps them. Well there was damage. Clearly something heavy ran over the panels. There is no way to see the damage until it was unwrapped at my home.

Because of scheduled rain, there goes my big family Thanksgiving this year. Accidents happen and can be expected. What was not expected was the total disregard by Ed McQueen at Southeastern Freight claims department. Short of having photos of them running over the package, he refuses to help resolve this matter. It isn’t about the $240 plus shipping costs to replace the broken panels. It is the horrible customer service. You shouldn’t have to gamble with your money when you use Southeastern Freight. They will do everything possible not to pay you. I believe the company I bought the product from will stop using Southeastern for Miami deliveries.

Furthermore, I am in the TV business. Makes me think if this is happening to me, it must be happening to lots of other people. Time for a story about this business. “What you need to know before you use a freight company” If you want your story told, leave a comment below.