SunTrust

Great branch. Quick, friendly. Esmilse was a pleasure to work with.

I opened my Suntrust account in Atlanta, GA. I never had any issues with Suntrust until I moved to Miami. Each time that I’ve tried to seek services at this branch, I feel that the tellers have been passive aggressive and unfriendly towards me. I feel so uncomfortable every time I have to enter the branch because I know they’ll laugh and joke and take their time to help other customers, but not me. No matter how calm and friendly I am, they always say “Oh, I don’t know” or “we don’t do it like that and this branch” — this woman didn’t even make eye contact with me… she seemed so annoyed. I eventually left and decided to go to a different location to close out my account. The branches are far and few between, it’s not worth having anxiety going into a bank for people to be dismissive of me. It’s really disheartening because I’ve loved Suntrust for almost a decade, but I can’t keep being treated like this at my local branch.

The Branch Manager is an animal. He shouts at customers (even when he is clearly wrong) and blames customers for coming in.

He should be terminated immediately.

worst place ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the fat manager is the worst person ever

The staff is great but, the Bank itself is unethical, they Change the store hours every few months, and they change their overdraft policy too. they changed the overdraft policy for the customer not to realize if and when he or she is in danger of overdrafting. The online banking does not show the transactions with the available balance anymore so you think you have money in the account when you actually dont. Then SURPRISE overdraft. When I call the person on the phone doesn’t even see the same screen I see. They use to open on Saturdays and now they don’t. Monday I will be moving my business elsewhere. I have paid over $1,000.00 on overdraft fees since they changed the “policy”
Sad because the staff at this branch are very attentive and give great customer service.