Advance Auto Parts

Always a good place to find that part/ accessories for your car.
Not the best prices around, but it will help you get trough.

Always a good place to find that part/ accessories for your car.
Not the best prices around, but it will help you get trough.

They should hire mechanics or at least people with some mechanic background.

They should hire mechanics or at least people with some mechanic background.

Great store, good employee’s

Great store, good employee’s

On March-07-2019 around 4PM.
I went to pick up my online order .I meet this employee named “AARON”. I asked him to help me out with a return. He does that part. And following that I show him my online order and ask if it’s ready (I knew it was ready because I placed it the day before) he looks for it by name . And then he tells me “no i don’t have an online order under your name or phone number”.
I nicely say but hey look I have it on my phone look .
“He grabs my phone . And tells me you gonna have to cancel this order and place it again”

I looked at him and told him what. But what if the same thing happens again . And he tells.. WELL THATS WHY YOU HAVE TO PLACE THE ORDER ON A DIFFERENT STORE . I smiled walked out and called costumer service.

The lady that Assisted me called the store and spoke to the manager. She told me that everything was okay . And that they just had a misunderstanding and that she was very sorry for my unpleasant experience with this employee.

I walked in the store again . And once I opened the door. Mr.Aaron tells me on a sarcastic way hey my boss found this ….. I smiled I asked do I have to sign anything . And he said no . But since I kno how this works . I said no I kno I gotta sign the receipt .

And that was my experience with this advanced auto parts . I really hope this doesn’t happen to someone else . And I hope they look forward on getting better employees that are willing to help costumer. And not just try to get done with you .

On March-07-2019 around 4PM.
I went to pick up my online order .I meet this employee named “AARON”. I asked him to help me out with a return. He does that part. And following that I show him my online order and ask if it’s ready (I knew it was ready because I placed it the day before) he looks for it by name . And then he tells me “no i don’t have an online order under your name or phone number”.
I nicely say but hey look I have it on my phone look .
“He grabs my phone . And tells me you gonna have to cancel this order and place it again”

I looked at him and told him what. But what if the same thing happens again . And he tells.. WELL THATS WHY YOU HAVE TO PLACE THE ORDER ON A DIFFERENT STORE . I smiled walked out and called costumer service.

The lady that Assisted me called the store and spoke to the manager. She told me that everything was okay . And that they just had a misunderstanding and that she was very sorry for my unpleasant experience with this employee.

I walked in the store again . And once I opened the door. Mr.Aaron tells me on a sarcastic way hey my boss found this ….. I smiled I asked do I have to sign anything . And he said no . But since I kno how this works . I said no I kno I gotta sign the receipt .

And that was my experience with this advanced auto parts . I really hope this doesn’t happen to someone else . And I hope they look forward on getting better employees that are willing to help costumer. And not just try to get done with you .

Friendly employee but there is only one that’s running the whole store plus the 7 people waiting in line. Wow

Friendly employee but there is only one that’s running the whole store plus the 7 people waiting in line. Wow