Auntie Anne’s

RUDE staff; LAZY staff. Out of many food items and wasn’t planning to make any more. The simple pretzel was stale and old tasting.

So at 9:29pm I tried to buy 2 pretzel dogs that they were trying to put away I guess to close & I run up to the blonde guy & tell him to please sell them to me & rudely he tells me their closed. I’ll be calling corporate on him since apparently he doesn’t care for his job. Worse customer service.

My love for this place has started to decrease due to the lack of attention from staff. When you get to the register it’s fine, but while you are waiting… you are there for a while. There is 2 registers & on a Saturday they only have 1 open the majority of the time. When I went in my break seeing someone was JUST attended on the 2nd reg, the employee told me “I’m sorry you have to go wait in the other line” pointing to the line that had already gotten long while I was waiting in this one!!! I asked him “but you guys just helped someone here” and he said “yeah but now they r on break.” ?????? He couldn’t have told me when he saw me standing there…. he waited for me to get to the register??? You mean to tell me because of your understaff now I have to spend 10 extra minutes of my break. In another line. And when I got to the reg finally, they didn’t even have what I always get 🙁 I could tell the associate had high sense of urgency and she made a good effort to find me something else. However for management, next time they should take THE customers that r already in line & say “guys you are the last customers in this line as it will be closed after” and not just randomly close it and send the people patiently waiting to the next one like if the managers can’t take the 2 people really quickly!!!!! Horrible management like HORRIBLE staff management!!!

Great experience and great customer service!!! A bit pricey but great place to have a snack.!!

Anne’s Pretels is by far the worst food experience I have ever been taken to. I had asked for the fries and a small bag of empanadas, I was only given after 10 minutes a shameful size of an empanada with no fries.