Avianca Airlines

This is the company with the worst customer services ever !! All the way the clerks office to even the so called “Supervisors” they don’t care about their clients a si how bit. I have been waiting for a ticket refund for over 2 months !

Arrived yesterday to MIA only to find out my suitcases didn’t arrive. I was told to go to Orlando (my final destination) that they would send it to where I’m staying. Now they are telling me I have to pick it up. Then they say that if they are going to send it I have to wait until tomorrow. Even though I was told that I was going to receive it today! Please help!!!!!

Amazing help from the staff BUT never flying or booking a ticket with Avianca besides making me miss my flight because they don’t work their planes schedules on time I had to go through so much to re schedule a ticket that a bought for my family $300 penalty!!! They said + taxes + new flight fees = $600 total, almost the same as buying a new ticket. Took an extra $100 to keep the “CREDIT” horrible experience

Would fly no other airline to Colombia. Staff is friendly and helpful. Planes are always clean, and they offer two free checked bags.

In 4 years of emailing and calling asking them to STOP emailing my domain (ex employee was using work email for their LifeMiles account), as they go way overboard in harassing you with emails – they have failed to do so – so I felt it necessary to post a review. I’ve dealt with them for four years and they rank BELOW cable companies and health insurance call centers – they are incapable or unwilling to facilitate this simple task.