Amazing work. My car looks brand new. The staff is very friendly and professional. JR kept me updated with all my repairs and answered all my questions and concerns. Rene and Eylin were patient and kind with me. I would absolutely recommend Imperio to anyone in need of car repairs.
Thurman Scott IIJanuary 20, 20202:40 pm
So far, they have kept me updated with the progress of the repairs on my vehicle. Even though I received an estimate, they conducted their own evaluation. During it, they discovered more damage than was initially reported. Imperio contacted the insurance company to get the further damage covered. I have received an ETR. If they can stick the landing (quality repairs within the specified ETR), it will be one of the best customer service experiences I’ve had while in Florida.
Juanita LopezMarch 23, 20196:28 pm
I want to thank Imperio Body Shop for the amazing job they did on my 2018 GMC Terrain. The work they done on my Vehicle was above what I expected! They provided the best professional customer service and kept me up to date with status emails. On top of it all, my vehicle was done before the expected date!
Thank you again for your dedication and hard work. I will for sure recommend you to all I come across!!!
Carlos GarciaDecember 12, 20187:33 pm
What an impressive operation. I took my Lexus ES 350 in to have them repair the antenna fin on the roof which was knocked off when my wife backed up into the garage door at our house. They did a fantastic and very detailed job buffing out the scratches and replacing the parts. The owner, RENE is very attentive and makes you feel at home. Just a fantastic experience all the way around.
Alejandro FernandezJuly 26, 20184:06 pm
Had an accident and brought my car to this shop since it was certified by my car manufacturer and worked with my insurance directly.
Drop off was smooth. They did a good job keeping me updated via sms throughout the time they had it. They did take a bit to repair the car but I did not rush them as I rather have the work done well over fast.
Well either way this was not the case. The paint job was great but the reassembly was very shoddy. They put a new OEM bumper but failed to align it with the emblem and grill. When pointed out they said they would fix it and call me back to come pick it up. After 4 or 5 hours I get an email saying they were able to fix it. I show up and it was exactly as before. When pointed out again, the employee stood his ground on that being up to “factory standards”. After several minutes of arguing it became clear they were not capable of rectifying the situation and I had to leave with the car as is.
Safe to say I won’t be returning or recommending this shop to anyone. “Repairs that are done right the first time” should definitely not be the slogan.
If you love your car like I do and expect attention to detail avoid this place.