On Cue Apparel

Placed an order over a month ago and nothing. I get it times are crazy but they should really keep customers informed. A simple email would have been nice. I have sent them there emails in last two weeks with not a single response. Great customer service 🤔 NOT.

Love our Masks!
It did take longer then expected to receive the masks. But was not upset (wasn’t going anywhere anyways) we figured that due to the high demand they would be later than first informed.
Ordered 4 to be sent to my daughters family and 4 for us. When we received them was happy to see that they are great
quality. Have had many complaints on each of the masks.
Hopefully going to order a couple more as back up. Thank you for the awesome masks. 😍

Same story as others, BUT I received my order today (05/12). I ordered on 04/10, received an email on 04/29, sent them a message on 05/08 and then promptly received an automated email a few hours later stating my order was shipping. I understand they were overwhelmed with the orders, but they should have throttled once they realized how many they were receiving.

The masks are well-made and very comfortable. I’m happy with my purchase even though it took over a month from start to finish.

Like many others who have posted in the last few weeks, I placed my order on 4/10. When I checked their website, it said to not contact them if 10 days hadn’t expired from the order date. After the 10 days had expired, I then made inquiries via phone, email and the Contact Us module from their website never being able to correspond with a live person. I finally got a generic email addressed to “Hey everyone” explaining some kind of delay and my order date was at the time 90% fulfilled. Checked their website a few days ago and my order date was updated to fulfilled, but still haven’t received anything. Does fulfilled mean it was shipped on their end or delivered to me? Either way it doesn’t matter as I plan on disputing the charge with my credit card company.

Ordered masks on 4/9 with expedited shipping. Their latest correspondence dated 4/29 had a list of when items would be 100% fulfilled. Orders on 4/9 were supposed to be fulfilled by May 1. Well…it’s May 5 and my items still have not shown as shipped. I have emailed them to update and have not heard from them. I understand they were overwhelmed, however they need to keep their customers in the loop. There were quite of few of us that paid extra for expedited shipping. Did no good. I would caution buying for them. If I have not heard from them by end of week I’m going to file a complaint through PayPal.